Real People. Bigger Vibes. Real help.
Whether you need to get back into your account, report a bad vibe, or understand how VibeReelz works, we're here to help.
Email: support@vibereelz.com
App: VibeReelz for iOS and Android
Operated by: LifeNest Labs Inc.
Get help with your account
Sign-in trouble or account confirmation. Check that you're using the email address associated with your account. Check your spam or junk folder for verification and password-reset email. If you still cannot sign in, email support with the subject Account Access and describe the error. Never send your password, sign-in code, or recovery link to support.
Password reset. Start a reset from the VibeReelz sign-in screen. Only open password-reset links that you requested. If a link is expired, request a new one.
Age and account eligibility. VibeReelz is for people 16 and older. Some locations may require additional guardian authorization for users under 18. We may limit registration where legal requirements cannot be met. If an account belongs to someone under 16, report it to support so it can be reviewed.
Extra login security. Multi-factor authentication may be offered as an optional extra safeguard; it is not a general condition of having a VibeReelz account. Keep your password unique and your email account secure.
Uploads, Vibes, and your feed
My video isn't showing. Creator uploads may be processed and checked for policy compliance before they're published. Availability can depend on processing status, content restrictions, or a moderation decision. If a video seems stuck, include the approximate upload time, your username, and any error message.
My feed isn't matching my prompt. VibeReelz helps you discover existing short-form videos from the words or voice prompts you provide. You can refine your prompt or save a reusable Vibe. The app does not generate a new video from your text prompt.
Who can see my Vibe? Vibes may be designated private, unlisted, or public, depending on the available settings. Public content is discoverable; unlisted content can still be accessible to people with its link. Review visibility before sharing.
A post or feature isn't working. Send the device type, app version, the steps that caused the issue, and a screenshot without private account details.
Safety, reporting, and appeals
Report a reel, comment, or user. Use the in-app Report control on the relevant content or profile when available. You can also email support@vibereelz.com with the subject Safety Report. Include the link or username, what happened, and whether someone is at immediate risk. Do not forward illegal or exploitative imagery to us.
Block an account. Use the in-app Block feature to restrict unwanted interaction. If a block or report action fails, tell support.
Appeal a moderation decision. Email support with the subject Moderation Appeal, the affected content or account, and why you believe the decision was incorrect. We may ask for information needed to locate the case; an appeal does not guarantee reversal.
Urgent threats or child exploitation. If someone is in immediate danger, contact local emergency services. Report suspected child sexual exploitation through the in-app report tool or support without attaching the material; we may refer credible reports to appropriate authorities as required by law.
Privacy, data, and account deletion
Read the Privacy Policy for information about data collection, saved prompts, uploads, personalization, and privacy rights. To ask for access, correction, or deletion of personal data, write to support@vibereelz.com with the subject Privacy Request.
To delete your account, follow the instructions at Delete Your Account. We will need to verify that the request belongs to the account holder. We may retain limited records when required by law or necessary for legitimate security and compliance purposes, as described in our Privacy Policy.
Billing and subscriptions
If VibeReelz introduces paid plans or in-app purchases, the purchase screen will explain the price, renewal terms, and included benefits before purchase. Purchases made through Apple or Google are generally managed through the applicable app-store account. For billing questions, contact support and include the purchase date and platform — not your full payment card number.
Contact us
support@vibereelz.com is the primary contact for technical support, account access, safety reports, privacy requests, copyright concerns, and appeals. Include your username or account email and a short summary. Please do not include passwords, verification codes, or sensitive financial information.
For rules on participation and content, read our Community Guidelines, Content Policy, and Terms of Service.